To ensure transparency and a smooth experience for all our valued customers, please review our policy on returns and refunds for damaged items:

1. *Video Proof Requirement*: For all damage-related refund claims, customers must submit an unedited, uncut video of the package opening. The video should clearly show the original packaging and the damaged product within it. This evidence helps us verify the damage and speed up the refund process.

2. *Damage-Only Return Policy*: Returns and refunds are eligible only for items that arrive damaged. We do not accept returns or refunds based on variations in size or color, as these factors may slightly differ from product images or descriptions.

Thank you for your understanding and cooperation.